dc365 Terms & Conditions
Please read these Terms & Conditions carefully before registering or using the dc365 platform. By accessing dc365.pro, you agree to be bound by the terms set out below.
1. Introduction
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and dc365 ("dc365", "we", "us", "the Platform") governing your use of the dc365 website located at dc365.pro and all related services, features, content, and functionality offered through it. By creating an account, making a deposit, placing a bet, or otherwise accessing any part of the dc365 platform, you acknowledge that you have read, understood, and unconditionally accept these Terms in their entirety.
These Terms apply to all users of the dc365 platform, including casual visitors, registered account holders, and active players. If you do not agree with any part of these Terms, you must immediately cease using the dc365 platform and close your account if one exists. Continued use of the platform after any update to these Terms constitutes your acceptance of the revised Terms.
2. Eligibility
To register and use the dc365 platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:
- You are at least 21 years of age. dc365 strictly enforces this minimum age requirement. Providing false date-of-birth information to circumvent this requirement is a material breach of these Terms.
- You are legally permitted to participate in online gambling activities in your jurisdiction. It is your sole responsibility to determine whether online gambling is legal where you reside.
- You are registering and acting on your own behalf and not as an agent, nominee, or representative of any third party.
- You are not a self-excluded player. If you have previously requested self-exclusion from dc365 or any other gambling platform, you must not attempt to re-register until your exclusion period has formally ended.
- You are not depositing funds that are derived from criminal or illegal activity. dc365 complies with anti-money-laundering principles and reserves the right to request source-of-funds documentation.
dc365 reserves the right to request documentary evidence of eligibility at any point, including during the registration process, at the time of any withdrawal request, and during any periodic KYC review. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and forfeiture of pending balances pending investigation.
3. Account Registration and Security
Each person may hold only one registered account on the dc365 platform. Creating multiple accounts — whether using different mobile numbers, different names, or different payment methods — is strictly prohibited and constitutes a material breach of these Terms. dc365 uses automated and manual detection methods to identify duplicate accounts. When duplicate accounts are identified, all associated accounts may be suspended, all bonus balances will be voided, and winnings derived from bonus play may be forfeited.
- You must provide accurate, current, and complete information at registration, including your legal full name and a valid Bangladesh mobile number (Grameenphone, Robi, Banglalink, or Teletalk).
- You are responsible for maintaining the confidentiality of your account login credentials. You must not share your password with any third party. dc365 will never ask for your password via support channels.
- You must notify dc365 immediately if you suspect that your account has been accessed by an unauthorised party or if your registered mobile number has been lost or stolen.
- You must not use your dc365 account for any purpose other than personal entertainment. Commercial use, arbitrage betting, or use of automated betting software (bots) is prohibited.
- dc365 operates in Bangladesh Standard Time (BST, UTC+6). All timestamps on account statements, transaction records, and bet histories reflect BST.
dc365 reserves the right to conduct identity verification (KYC) checks at any time, including before processing withdrawal requests. KYC documentation may include a government-issued identification document and proof of ownership of the payment method used for deposits. Failure to complete KYC within the specified deadline will result in the temporary suspension of withdrawal functionality until verification is completed.
Key Policy Highlights
4. Deposits and Withdrawals
All financial transactions on the dc365 platform are conducted in Bangladeshi Taka (BDT). dc365 does not apply currency conversion charges. The following rules govern all deposits and withdrawals:
- The minimum deposit amount is ৳100 via bKash and Nagad, and ৳200 via Rocket and Upay. dc365 does not charge deposit fees; standard network fees imposed by your mobile operator may apply separately.
- Withdrawals will only be processed to the same payment method used for the deposit. This policy is in place to prevent money laundering and to protect player account security.
- Withdrawals are subject to KYC verification. dc365 reserves the right to request identity and payment-method verification documents before approving any withdrawal. Pending verification, withdrawal amounts will be held in your dc365 account balance.
- dc365 does not accept deposits from third-party accounts. The payment method used for a deposit must be registered in your own name. Deposits received from third-party accounts will be returned and the relevant accounts may be suspended pending investigation.
- dc365 reserves the right to apply enhanced due diligence checks on large withdrawal requests. Large withdrawals may take additional processing time, not to exceed 48 hours in ordinary circumstances, while verification is completed.
All transactions are logged and time-stamped in Bangladesh Standard Time. In the event of a technical error that results in an incorrect credit or debit to your account, dc365 reserves the right to correct the error and adjust your account balance accordingly. You are not entitled to retain funds that were credited to your account in error.
5. Bonuses and Promotions
dc365 offers promotional bonuses from time to time, including welcome bonuses, reload bonuses, free spins, and sports cashback offers. All bonuses are subject to the following general conditions, as well as any specific terms communicated at the time each offer is made available:
- Bonuses are available to eligible registered players only. dc365 reserves the right to exclude any player from any promotion at its discretion, including where abuse or exploitation of promotional terms is suspected.
- Bonus funds are credited to a separate bonus wallet and must meet the stated wagering requirement before any portion of the bonus or bonus-derived winnings may be withdrawn. The wagering requirement multiplier and eligible games are stated on each promotion page.
- Bonuses have an expiry period. If the wagering requirement is not completed within the stated expiry window, the bonus and any bonus-derived winnings will be forfeited automatically. Expiry periods are stated on each offer.
- Bonuses may not be transferred between accounts or exchanged for cash outside of the standard wagering completion pathway. Attempting to withdraw bonus funds before the wagering requirement is met will result in forfeiture of the bonus balance.
- dc365 reserves the right to withdraw, amend, or cancel any promotion at any time, provided that players who have already opted into a promotion and commenced wagering will have their existing wagering progress honoured under the original terms.
dc365 operates a zero-tolerance policy on bonus abuse. Bonus abuse includes but is not limited to: opening multiple accounts to claim the same offer, using arbitrage strategies to guarantee profit regardless of outcome, placing offsetting bets to artificially satisfy wagering requirements, and using automated tools to systematically exploit promotional terms. Any account found to be engaged in bonus abuse will be immediately closed and all balances forfeited.
6. Sports Betting and Game Rules
All sports bets placed on dc365 are governed by the following general rules. Game-specific rules (for casino games, crash games, and fish games) are governed by the individual game provider's certified rules, which are accessible within each game's interface.
- All bets are final once confirmed by the dc365 system. Bets cannot be cancelled or amended after confirmation, except where dc365 explicitly offers a cash-out feature for a specific market.
- In the event that a sporting event is postponed, abandoned, or cancelled, dc365 will apply standard void-and-refund procedures for affected bets. The applicable void rules for cricket, football, and other sports are available in the help section of the platform.
- dc365 reserves the right to restrict maximum bet limits on any market at any time. Maximum single-bet limits and maximum payout limits per market are displayed at the time of bet placement. These limits may be adjusted without prior notice based on risk management requirements.
- Obvious pricing errors in odds — for example, a decimal odd of 100.00 on a near-certain outcome — are not valid offers. dc365 reserves the right to void bets placed at clearly erroneous odds and to refund the original stake.
- Live (in-play) betting markets are offered at dc365's discretion. In-play odds are updated in real time and may be suspended at any point during the event. Bets submitted during a suspension period will not be accepted.
For casino games, crash games, and fish games, the rules of play and payout structures are determined by the individual game provider (for example, Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) and are accessible within the game interface. dc365 does not alter game outcomes. All RNG-based games use certified Random Number Generator technology, and all live casino games use verified live-dealer equipment. RTP rates are as published by the relevant game provider.
7. Responsible Gaming
dc365 is committed to promoting responsible gaming. The platform is intended for adult entertainment only and is strictly restricted to players aged 21 years and above. dc365 provides a suite of responsible gaming tools that all registered players may access at any time from their account settings:
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits to control their spending. Once set, a deposit limit takes effect immediately. Increases to deposit limits are subject to a 72-hour cooling-off period before taking effect.
- Session Reminders: Players may set session time reminders to receive a notification after a specified period of continuous play. These reminders are designed to encourage regular breaks and promote mindful play.
- Self-Exclusion: Any player who feels that gambling is negatively affecting their wellbeing may request a self-exclusion period of 30 days, 90 days, 6 months, or permanent exclusion. Self-exclusion requests are processed within 24 hours. During the exclusion period, the player's account is suspended and no deposits will be accepted.
- Reality Checks: Periodic pop-up notifications during play sessions remind players of the total time elapsed and the net amount wagered during that session, helping players maintain perspective on their gambling activity.
dc365 encourages all players to gamble responsibly. Gambling is a form of entertainment and should never be viewed as a means to generate income, recover losses, or resolve financial difficulties. If you are concerned about your gambling habits, please contact dc365 support to discuss the responsible gaming tools available, or seek independent professional advice. For more information, visit the dc365 Responsible Gaming page.
8. Account Suspension and Termination
dc365 reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in the following circumstances:
- Breach of any provision of these Terms, including but not limited to: providing false registration information, opening multiple accounts, bonus abuse, use of automated software, or engaging in any form of fraudulent activity.
- Failure to complete KYC verification within a required timeframe, or provision of fraudulent identification documents.
- Discovery that the account holder does not meet the eligibility criteria, including being under the age of 21 at the time of registration.
- Reasonable suspicion of money laundering, match-fixing, collusion, use of insider information, or any other activity that dc365 reasonably believes may be illegal or harmful to the integrity of the platform.
Upon closure of an account for a breach of these Terms, dc365 reserves the right to withhold any funds in the account pending investigation. Where fraud or illegal activity is confirmed, dc365 may report the matter to relevant authorities and cooperate fully with any subsequent investigation. Genuine account balances (excluding bonus funds and bonus-derived winnings) will be returned to the player following satisfactory completion of the investigation, unless a court order or regulatory direction provides otherwise.
9. Intellectual Property
All content on the dc365 platform — including but not limited to the dc365 brand name, logo, website design, graphics, text, software, game interfaces (where owned by dc365), and the selection and arrangement of content — is the intellectual property of dc365 or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, transmit, publish, display, or create derivative works from any dc365 platform content without the prior written consent of dc365.
Game content, including game software, audio, visual assets, and RNG systems, remains the intellectual property of the respective game providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi). Your use of any game on the dc365 platform does not grant you any ownership rights over that game content. dc365 is a licensee of these game providers and is authorised to offer their games on the platform.
10. Limitation of Liability
To the fullest extent permitted by applicable law, dc365's liability to you in connection with your use of the platform is limited as follows:
- dc365 is not liable for any loss of profits, loss of revenue, loss of data, indirect, consequential, or punitive damages arising from your use of the platform, even if dc365 has been advised of the possibility of such damages.
- dc365 does not guarantee uninterrupted or error-free access to the platform. Temporary service outages, maintenance periods, and technical interruptions may occur. dc365 will use reasonable efforts to restore service promptly but cannot guarantee specific uptime levels.
- dc365 is not liable for losses arising from your failure to secure your account credentials, or from access to your account by an unauthorised party where dc365 has not been negligent in the security of its own systems.
- Nothing in these Terms limits dc365's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
11. Privacy and Data Protection
dc365 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at dc365.pro/privacy-policy. By registering on dc365, you consent to the collection and processing of your personal data as described in the Privacy Policy. Your personal data is used to operate your account, process transactions, conduct KYC verification, comply with legal obligations, and provide customer support.
dc365 uses SSL encryption to protect all data transmitted between your device and the dc365 platform. Payment details, including bKash and Nagad mobile numbers, are handled in accordance with industry-standard security practices and are never stored in unencrypted form. dc365 does not sell, rent, or share your personal data with third parties for their own marketing purposes. For full details of how dc365 collects, uses, and protects your data, please review the Privacy Policy.
12. Amendments to These Terms
dc365 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, dc365 will update the "Last updated" date shown at the top of this page. Where changes are significant, dc365 may also notify registered players via their registered contact details. It is your responsibility to review these Terms periodically.
Your continued use of the dc365 platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the platform and may request account closure by contacting dc365 support.
13. Governing Law and Dispute Resolution
These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which dc365 operates. By using the dc365 platform, you agree that any dispute between you and dc365 shall first be referred to dc365's internal dispute resolution process before any other forum is approached.
To initiate a dispute, contact dc365 support at [email protected] with a clear description of your complaint. dc365 will acknowledge receipt of your dispute within 2 business days and provide a substantive response within 10 business days. dc365 is committed to resolving all disputes fairly and transparently, in the best interests of both the player and the platform.
14. Contact Information
If you have any questions, concerns, or requests relating to these Terms and Conditions, you may contact the dc365 support team. All support communications are handled in English. Support is available 24 hours a day, 7 days a week, and operates on Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
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