dc365 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data dc365 collects from Bangladesh players, how it is used, and how it is kept secure at all times.
1. Introduction
This Privacy Policy ("Policy") describes how dc365 ("dc365", "we", "us", "our") collects, uses, stores, and discloses personal data about individuals ("you", "your", "User") who access or use the dc365 platform at dc365.pro, including all related services, features, and content offered through it. This Policy forms part of the dc365 Terms and Conditions and should be read together with them.
By registering an account or continuing to use the dc365 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the dc365 platform. dc365 is committed to protecting the privacy and security of all Bangladesh players who entrust their personal information to the platform.
2. Information We Collect
dc365 collects personal data that you provide directly, data generated through your use of the platform, and data collected automatically through technical means. The categories of personal data we collect include:
- Registration data: your full legal name, date of birth, Bangladesh mobile number (used as your primary login identifier), and the district or city of residence you provide (e.g., Dhaka, Chittagong, Sylhet, Khulna).
- KYC verification data: government-issued identification documents (such as your National Identity Card or passport) submitted during identity verification, as required under our KYC obligations.
- Financial transaction data: records of all deposits and withdrawals processed through your account, including the mobile payment method used (bKash, Nagad, Rocket, or Upay), transaction amounts in BDT, and timestamps in Bangladesh Standard Time.
- Gaming and betting activity data: your game history, bet history, win and loss records, session durations, bonus usage, and responsible gaming tool settings (such as deposit limits and self-exclusion periods).
- Device and technical data: your IP address, device type and model, operating system, browser type and version, session identifiers, and general location information derived from your IP address.
- Support communications: records of any support requests, live chat transcripts, emails, or other communications you have with the dc365 support team, including the content of those communications and any attachments you provide.
Where dc365 needs to collect personal data by law or under the terms of a contract with you, and you fail to provide that data when requested, dc365 may not be able to perform the contract (for example, processing a withdrawal) or provide the relevant service. dc365 will notify you if this is the case.
3. How We Use Your Information
dc365 uses the personal data it collects for the following purposes, each of which is grounded in a lawful basis as described in Section 4 of this Policy:
- Account creation and management: to register your account, maintain your account profile, authenticate your identity on login, and manage your account settings including responsible gaming preferences.
- Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records for your account in compliance with anti-money-laundering requirements.
- KYC and fraud prevention: to verify your identity, confirm that you meet our eligibility requirements (including the 21+ age requirement), detect and prevent fraud, money laundering, and other illegal activity, and to comply with our legal obligations.
- Platform operation and improvement: to operate the dc365 platform, monitor platform performance, identify technical issues, analyse usage patterns, and improve our games, betting markets, and user experience for Bangladesh players.
- Customer support: to respond to your support requests, resolve disputes, process complaints, and communicate with you about your account and our services.
- Responsible gaming: to administer the responsible gaming tools you set (deposit limits, session reminders, self-exclusion), to monitor for signs of problem gambling, and to contact you if our responsible gaming indicators suggest you may need support.
How dc365 Protects Your Data
4. Legal Basis for Processing
dc365 processes personal data only where it has a lawful basis to do so. The legal bases dc365 relies on are:
- Contract performance: the majority of the data processing dc365 conducts (account operation, payment processing, game delivery) is necessary to perform the contract between you and dc365 — specifically, to provide you with the services you have registered to use.
- Legal obligation: dc365 is required by applicable laws and regulations to process certain data — for example, collecting and retaining KYC documentation, maintaining financial transaction records for anti-money-laundering compliance, and reporting suspicious activity to relevant authorities.
- Legitimate interests: dc365 processes certain data based on its legitimate interests as a platform operator — for example, fraud detection, platform security monitoring, and analytics to improve the service. dc365 ensures these interests do not override your privacy rights.
- Consent: where dc365 sends you optional promotional communications about bonuses, new game releases, or seasonal offers, dc365 does so on the basis of your consent. You may withdraw this consent at any time by contacting dc365 support.
5. Sharing Your Information
dc365 does not sell your personal data. dc365 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
- Payment service providers: dc365 shares transaction data with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These providers receive only the data necessary to complete the transaction and are not permitted to use it for any other purpose.
- Game providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive session and gameplay data necessary to deliver their games through the dc365 platform. Game providers are subject to their own privacy policies and data security standards.
- Regulatory and law enforcement authorities: dc365 may be required by law to disclose personal data to regulatory bodies, law enforcement agencies, or courts. Such disclosures are made only to the extent required by applicable law and, where possible, dc365 will notify you before making such a disclosure.
- Technology and infrastructure service providers: dc365 uses third-party cloud hosting, database management, and technical infrastructure providers to operate the platform. These providers are engaged under contractual data processing agreements and are not permitted to use your data for their own purposes.
dc365 requires all third parties to whom it discloses personal data to respect its security and to treat it in accordance with applicable law. dc365 does not allow third-party service providers to use your personal data for their own purposes and only permits them to process your personal data for the specific purposes described above.
6. Payment Data and Mobile Wallets
dc365 processes payment transactions exclusively through Bangladesh-local mobile financial services — bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, dc365 transmits the minimum data required to complete the transaction to the relevant payment service provider. dc365 does not store your full bKash or Nagad PIN, nor any card numbers (dc365 does not process card payments). The mobile number associated with your payment method is stored securely as part of your account profile and is used solely for the purpose of processing transactions and verifying payment method ownership during KYC.
All financial transaction records are retained by dc365 for the period required under applicable anti-money-laundering and financial record-keeping obligations. These records may be reviewed during KYC checks, fraud investigations, or in response to lawful requests from regulatory or law enforcement authorities. Transaction records are stored in encrypted form and access is strictly controlled.
7. Cookies and Tracking Technologies
dc365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The types of cookies dc365 uses are:
- Essential cookies: these are strictly necessary for the platform to function. They enable core features such as account login session management, shopping cart functionality, and security features. Essential cookies cannot be disabled without preventing the platform from working correctly.
- Analytics cookies: dc365 uses analytics tools to understand how users navigate the platform, which pages are visited most often, and where technical errors occur. This data is used in aggregate, anonymised form to improve the platform. Analytics cookies do not identify you personally.
- Preference cookies: these cookies remember your settings and preferences (such as your chosen language) so that the platform behaves in the way you have configured it on your next visit. Preference cookies may be disabled through your browser without affecting core platform functionality.
You can control and manage cookies through your web browser settings. Most browsers allow you to refuse some or all cookies, or to alert you when a cookie is being set. Please note that if you disable essential cookies, parts of the dc365 platform may not function correctly. For more information on managing cookies, refer to your browser's help documentation.
8. Data Retention
dc365 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The primary retention periods dc365 applies are: account data is retained for the duration of your account's active status plus a minimum of 5 years following account closure, to meet anti-money-laundering record-keeping requirements; KYC documentation is retained for a minimum of 5 years from the date of collection or the date of the last transaction, whichever is later; financial transaction records are retained for a minimum of 5 years; support communications are retained for up to 3 years from the date of the last communication.
When personal data is no longer required for its primary purpose and no legal retention obligation applies, dc365 will securely delete or anonymise it. Anonymised data (from which it is not possible to identify you) may be retained indefinitely for statistical and analytical purposes.
9. Your Rights
As a dc365 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact dc365 support at [email protected]. dc365 will respond to all rights requests within 30 days of receipt.
- Right of access: you have the right to request a copy of the personal data dc365 holds about you, along with information about how it is used and with whom it has been shared.
- Right to rectification: if any of the personal data dc365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update some information directly through your account settings.
- Right to erasure: you have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to dc365's legal data retention obligations.
- Right to restrict processing: in certain circumstances, you have the right to request that dc365 restricts the processing of your personal data — for example, while you dispute the accuracy of data dc365 holds about you.
- Right to object: you have the right to object to dc365 processing your personal data where that processing is based on dc365's legitimate interests. You also have an absolute right to object to dc365 using your personal data for direct marketing purposes.
dc365 will not charge a fee for handling a rights request in normal circumstances. If a request is manifestly unfounded, repetitive, or excessive, dc365 reserves the right to charge a reasonable administrative fee or to refuse to act on the request. dc365 may need to request specific information from you to confirm your identity before responding to a rights request, to ensure personal data is not disclosed to an unauthorised person.
10. Security Measures
dc365 has implemented appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls and authentication requirements for all systems that process personal data, regular security reviews and vulnerability assessments, and staff training on data protection obligations.
While dc365 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. If dc365 becomes aware of a security breach that is likely to result in a risk to your rights and freedoms, dc365 will notify you and any relevant authorities as required by applicable law. You also have a role to play in keeping your account secure — never share your password, use a strong and unique password, and contact dc365 support immediately if you suspect unauthorised access to your account.
11. Children's Privacy
The dc365 platform is strictly intended for adults aged 21 and above. dc365 does not knowingly collect personal data from individuals under the age of 21. The platform includes age-verification measures at registration to prevent underage access, and dc365 actively monitors for signs that an account may have been registered by a minor.
If dc365 discovers that personal data has been collected from an individual under the age of 21, it will immediately delete that data and close the associated account. If you are a parent or guardian and you believe your child has registered on the dc365 platform, please contact dc365 support immediately at [email protected] so that the account can be closed and any data deleted promptly.
12. Third-Party Links and Game Providers
The dc365 platform hosts games developed and operated by third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. When you play a game developed by a third-party provider, your gameplay data may be transmitted to that provider in order to deliver the game. Each game provider operates under its own privacy policy and data security standards. dc365 recommends that you review the privacy policies of third-party game providers if you have concerns about how they handle your data. dc365 is not responsible for the privacy practices of third-party game providers or any other third-party websites that may be accessible from the platform.
13. Changes to This Privacy Policy
dc365 reserves the right to update or amend this Privacy Policy at any time. When changes are made, dc365 will update the "Last updated" date at the top of this page. Where changes are material — meaning they significantly affect how dc365 processes your personal data or your rights in relation to it — dc365 will also notify registered players via their registered contact details before the changes take effect.
Your continued use of the dc365 platform after this Privacy Policy has been updated constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting dc365 support. dc365 recommends that you review this Policy periodically to stay informed about how your personal data is being protected.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way dc365 handles your personal data, please contact the dc365 support team. All privacy-related communications are handled in English. dc365 support is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
Your Data Is Safe With dc365
We are committed to keeping your information secure. Explore the dc365 Casino or visit our FAQ for more information about our platform. 21+ only. Please gamble responsibly.